Understanding the 21st Century Customer

Wednesday, November 18 2:30 PM - 3:30 PM CST

Event Information

Title: Understanding the 21st Century Customer


This live session has ended. Press play to watch the live session recording from Wednesday, November 18!

The 21st customer has drastically changed as the sales process has too. The average customer is more knowledgeable than ever when seeking cleaning services. Before they churn, the customer has already sought out an advisor, consultant, and an educator for their operating buildings to achieve a healthier, more sustainable, and efficient process.

To succeed in this century, contract cleaners must have a clear understanding of the internal challenges today’s customers face, clear expectations regarding service, honesty at every point, and delivery on promises. The session provides a clear understanding of today’s customer alongside credible recommendations to better prepare facility managers, supervisors and contractor sales reps.


Type: Live Sessions

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