Automating for the Customer Experience
Many parts of the customer journey and the customer experience can be automated to ensure that the customers expectations are met consistently and on a timely basis. After being in business for a short while, most of the future problems can be identified and handled through automated communications before the problem even occurs.
In this session we will discuss the need to understand customer expectations and how to anticipate which steps you need to take to ensure that 5 star review. We will look at actual examples that we have found in our cleaning business and how automating the customer experience has increase customer satisfaction.