What You Need to Know About Delivering Consistent and Enviable Customer Service

Event Time

Originally Aired - Monday, November 15 10:30 AM - 11:30 AM

Info Alert

Create or Log in to My Show Planner to see Videos and Resources.

Videos

Resources


{{video.title}}

Log in to your planner to join the zoom meeting!

{{chatHeaderContent}}

{{chatBodyContent}}

Resources

Info Alert

This Session Has Not Started Yet

Be sure to come back after the session starts to have access to session resources.

Event Location

Location: W208-W209


Event Information

Title: What You Need to Know About Delivering Consistent and Enviable Customer Service

Description:

Ideal for all facility management professionals in the cleaning industry, this session discusses your businesses’ touchpoint score, from a client's perspective. We are part of a US$1.5 trillion “switching economy.” Cleaning clients can leave you with one mistake, one blunt conversation or a slow website response and they may never tell you! What’s your business’s’ “touchpoint score?”  It’s made up of countless touchpoints that your customer experiences when doing business with you. Those “scores” inevitably create a “report card” in the client’s mind. We’ll slip on their shoes and look at your “return on investment” in how you market your business, the cleaning services you offer and the performance of your staff who strategically deliver that “contagious” experience, every day.

Type: Education Session


How to Register


Speakers


Tracks