Originally Aired - Monday, November 15 • 10:30 AM - 11:30 AM
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Location: W208-W209
Title: What You Need to Know About Delivering Consistent and Enviable Customer Service
Description:
Ideal for all facility management professionals in the cleaning industry, this session discusses your businesses’ touchpoint score, from a client's perspective. We are part of a US$1.5 trillion “switching economy.” Cleaning clients can leave you with one mistake, one blunt conversation or a slow website response and they may never tell you! What’s your business’s’ “touchpoint score?” It’s made up of countless touchpoints that your customer experiences when doing business with you. Those “scores” inevitably create a “report card” in the client’s mind. We’ll slip on their shoes and look at your “return on investment” in how you market your business, the cleaning services you offer and the performance of your staff who strategically deliver that “contagious” experience, every day.
Type: Education Session
