Kelley, John

Kelley, John

Senior Director, Senior Global Janitorial SME at JLL

John has 24 years of facilities services experience as an SVP for Varsity Facility Services focused on sales, operations, and client support. John transitioned to the Integrated Facilities Management (IFM) space, where he has focused the last +8 years on strategic sourcing and category management and is currently the Senior Global SME for janitorial services for 4 billion square feet of commercial/industrial property with 600+ clients globally for JLL. In this role, John is designing JLL's Global Janitorial Standards that will govern all of JLL's janitorial operations globally as part of JLL's Cleaning Essentials program. John also supports new sales, account renewals, product/program development, technology, innovation review and implementation, operational support, account evaluations, and educating JLL’s employees, clients, and supplier partners on expectations, standards, and best practices. 

Originally from Lexington, KY (Go Cats), John grew up in the Big Blue Nation. He earned an associate degree in Information Management and Accounting from Ricks College (now BYU-Idaho) and a bachelor’s degree in Economics from the University of Kentucky. John has completed the BSCIA’s RBSM and currently holds the CBSE certification (Certified Building Service Executive) as well as a Green Belt in Lean Six Sigma, and a GBAC certification (ISSA Global Biorisk Advisory Council) and most recently earned his FMP &  SFP certification through IFMA. John has volunteered with the Boy Scouts of America (Charter Executive, Committee Chairman, Merit Badge counselor, and Wood Badge leadership training) and Helping Hands (disaster relief support), and he is active in his church where he has held several volunteer leadership positions.

Sessions
How to Work with Facility Management Firms
Monday, November 13 11:00 AM - 12:00 PM
Symbiotic Relationship: Facility Management & Janitorial Supplier Partners
Monday, November 13 1:00 PM - 2:00 PM